Complaints and Refunds Claims

We are sorry you had a disappointing experience with us. Please tell us about it so we can help.

Make a complaint or refund claim

Start your new complaint or claim - including claims for baggage, expenses and compensation for disrupted flights, and any complaints about your experience with GoldJet and partners. Update us or check on an existing complaint or refund claim. You will need your case reference number to contact us about an existing complaint or claim.

  • Add information to a baggage claim
  • Add expenses to a disruption claim
  • Update us about another complaint or claims.

Other issues

Please check the following pages for advice on issues not covered here:

  • Claim a refund for seating
  • Claim a refund for in-flight pre-order food and drink
  • Request receipts or proof of travel for expenses and insurance claims
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